Monday, December 18, 2006

Crap Service

Beter Bed, A crap company

2 months ago we went and bought a bed from 'Beter Bed' (Best Beds) in Maastricht. The sales guy was pretty nice and we soon found a bed to our liking and the major selling point for us was that it would be delivered and constructed by Beter Bed for free.

I was extremely surprised to hear that it would take over two months before delivery. But because of the extra incentive that they would construct it we decided to go for it.

They arrived this morning, two burley guys, shot it all in flat packs into the bedroom in 10 minutes and buggered off. I was out shopping so it was up to the other half to ask why they wouldn't put it together. They said their delivery note said delivery only.

I rang Beter Bed and asked what was going on. They said there was a mistake and that with such a bed they would never suggest, or expect, 'self-build' and tried to give some tips on constructing the bed as if we wanted them to do it it would not be possible for another 4-6 weeks. He did offer us a matress cover for free though, How Kind!.

So 4-5 hours later we had managed to get the bed together, bar a few securing brakets, which the instructions described so badly we decided to wait for the free matress cover to check out how they should be fitted.

While we were constructing the bed the bottom base fell on our cat and he went into 'spook house' for the rest of the day. Which ended up him falling into the pond. So I mailed the wonderful 'Beter Bed' and asked for some compensation rather than a 10-Euro mattress cover. 100 Euros at least for sweets for the puss who is still in a sulk.

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