Tuesday, October 28, 2008
DHL- Dalsey, Hillblom and Lynn
East Midlands Airport where my CDs will leave tonight (hopefully)
A company which I have worked for which I have a lot of respect for, but has unfortunately become to big for itself and lost the plot a little since setting up so many country self-administrated branches.
Last week I spent 100- Euros for a next day shipment to the UK from Holland. The next day I had a call from a sales guy asking me why I don't use their services so much and how could they change that.
I told him if he wanted to get me as a loyal customer make sure that when the shipment I sent to the UK (a single CD), is transformed into 3,000 CD's; Make sure the 3,000 CD's can be shipped to me in NL and I am a happy customer.
The reply.....No that can't be done. There is forms to be signed. No way around it. You need an International account. It will take a week to set it up.
So I ring DHL UK and ask if they can organise the 3,000 Cd's to be shipped to me. The answer was yes. I went through the procedure to be told at the final point that no we can't do this because your credit card is not a UK credit card. Rang my sister who tried to help as she had a UK bank credit card, but again the same result so ended up having to ask my father to ask to use his credit card to solve the situation. So after the call to my Father I managed to pay for the overnight service and tomorrow (before 12 AM ) I should have the package.
The next step is to use DHL again for an express service to Alexandria, Virginia. This wil take two days. It has to be there latest Friday this week. So tomorrow I will put my 'living' in DHL's hands and order a pick up from my Dutch location to arrive in USA 2 days later before 12 midday latest.
They are administratively screwed up DHL but you can 100% guarantee they do what they say.
If you can manage to pay them for it. Which I tried 3 times today with 3 different credit cards.
I am shocked that a company can be so reluctent to receive payment for it's servcies. In such a way that they would prefer to turn customers away. The only reason that I kept on trying is that I knew that they will do what they say they do. Deliver next day before 12 AM.
So at the end of the day me working my arse off to get around their rules gave them the business. Not them doing the same to help me.
Plus as a side comment, their red/yellow colour scheme sucks.
I think the Red symbolises the colours you see in your eyes when you try to arrange an unusual shipment.
The Yellow? Maybe what you see almost coming into your pants when you realise that their new administrative rules might screw up your plans!